Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small. AvayaÕs combination of communications applications, systems and services help simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, Avaya's technology can help to improve the way organisations work - making people more productive, processes more intelligent and customers more satisfied.